Applications Development Services For Contact Centers

Our distinctive breadth of competencies in ICT solutions with the software expertise from various platforms, JADS Comm is able to offer a complete end-to-end integrated solution for ICT. We also built agent desktops that offer agents a unified view of the customer, enhancing productivity and efficiency and reducing cost, this ensures JADS Comm customers that they will receive the solutions and support that fit their business needs.

JADS Comm’s Applications Development Services creates innovative custom applications, and customizations, along with full lifecycle support throughout delivery. We provide solutions that require seamless integration between Computer Telephony Integration [CTI] based and Web based front-end applications to various Enterprise Applications such as CRM Applications and Work Force Management Systems [WFM], PCS, Customer Back-end Applications, Database Management Systems, Contact Center Interaction Recording which are easy to manage and scale to any magnitude.