Compliance & Risk

Organizations are facing growing compliance and risk challenges. The regulatory environment is constantly evolving, internal policies are tightened, and fraud is becoming increasingly more sophisticated.

NICE Compliance and Risk solutions enable organizations to minimize the exposure to risks that are inherent to customer interactions, across traditional and new communication channels. The solutions deliver the most comprehensive capabilities for capturing and retaining customer interactions across all channels, provide real-time fraud prevention at contact centers, and ensure compliance with regulations such as the PCI-DSS standard and Dodd-Frank Act.

Compliance Recording

The industry-leading call recording platform, enabling regulatory compliance and dispute resolution

Contact Center Fraud Prevention

Prevent fraud by applying advanced analytics and detecting suspicious interactions in real time

PCI Compliance Call Recording

Support for contact center compliance with the Payment Card Industry Data Security Standard (PCI DSS) requirements

Dodd-Frank Contact Center Compliance

Comprehensive capabilities to help financial contact centers comply with the regulations under the Dodd-Frank Act

Real-Time Authentication

Leverage voice biometrics and seamless enrollment to make the customer authentication quick and secure

Real-Time Process Enforcement

Ensure regulatory compliance and process adherence for improved risk management