NICE Systems

Contact Center

  • Interaction Recording
  • Quality Monitoring
  • Workforce Management
  • Interaction Analytics
  • Real-Time Process Optimization
  • Performance Management
  • Real-Time Customer Feedback

 

Financial Trading, Risk and Compliance

  • Interaction Recording
  • Interaction Analytics
  • Transaction Monitoring
  • Investigation Management

 

 Back Office Workforce Optimization

  • Workforce Management
  • Desktop Process Management
  • Performance Management
  • Quality Management
  • Work Inventory Management

SMBs and Branches

  • Call Recording
  • Quality Management
  • Workforce Management
  •  Hosted Analytics

Official Website : http://www.nice.com/
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