JADS Comm Limited

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Customer Service & Support Center : +66 2651 9333 Press 2
Mon-Fri 8.30-17.30

Home -> Call Volume Reduction

Call Volume Reduction

Call Volume Reduction

Handling call volume has always been a challenge for service organizations. Today, in the multi-channel era, where there are more channels and more interactions across them, the challenge has grown exponentially. In the face of rising demand, reducing unnecessary calls is critical.

NICE provides solutions to help organizations reduce call volume by resolving customer needs in one contact, predicting and preventing follow-up calls and improving customers’ ability to effectively solve their issues using self-service tools.

First Contact Resolution

Identify the drivers of repeat contacts across multiple communication channels to address customer requests in a single interaction

Next Call Prevention

Prevent the next/first customer call by predicting and fulfilling future need

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JADS Comm Limited

JADS Comm provides a wide range of business communication solutions, consulting and services. With a reputation for responsiveness, reliability, integrity and technical expertise, we help our customers to create and maintain the most innovative, practical and cost-effective communications solutions to give them a competitive advantage in today's customer-driven economy.

Contact Us

1104-1106, 11Fl, The Millennia Tower,
62 Langsuan Rd., Lumpini, Patumwan,
Bangkok 10330 Thailand.
Tel : +66 2651 9333
Fax: +66 2651 8770

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