A revolution is underway in customer service, being driven by new generations of consumers, new modes of communication, and consumer adoption of social media. To address these changes, companies need an end-to-end approach to managing their customer experience that helps them leverage the latest in best practices and enabling technologies alongside their existing resources.
Customer Experience Management is the driving force for Avaya’s Contact Center strategy. Our focus is to help organizations create competitive advantage by delivering a differentiated customer experience.
JADS Comm provides a wide range of business communication solutions, consulting and services. With a reputation for responsiveness, reliability, integrity and technical expertise, we help our customers to create and maintain the most innovative, practical and cost-effective communications solutions to give them a competitive advantage in today's customer-driven economy.